Spencersonline Reviews

So I tried to order something from them 3 times if it being the same 2 items it was confirmed the first time tuen canceled so I tried 2 more times just for it to be canceled as well and the alarming part is they said your not charged if it didn't ship but my bank account still says the money is gone and looking at these reviews is also alarming because some don't get there money back or even the full refund I spent 120 sum in total for all 3 failed orders and it sucks knowing I may not get any of that money back. So I hope Spencer's will refund me my money back and whatnot otherwise I will take this issues up legally in court or with whoever I need to

This is my first time ordering from them online. I ordered some uhh. Toys. Because I was too embarrassed to go inside the store and pick them out. I chose to pick up the order in store, and I ordered this stuff at like 11pm. The next day I woke up at 11:30 and, Spencer's in my area opens at 11. So checked my email to see if my order was ready and instead there was an email from 10:30 saying my order was cancelled per my request, or because I didn't pick up the order in time. Wtf? I never cancelled it, and I just ordered it last night. It said all the items were available at my local store when I ordered it, why the heck would they cancel? And it said now I have to wait 3 to 5 days to get my money back too ugh.

I'm honestly very disappointed in this store, I've been going here for ever and because of medical reasons I've been using a wheelchair (which I didn't do before, and also I've never had to use a mobile aid) the day I rolled in first with my chair the employees followed me everywhere and kept getting me very mean looks. They would be very short and rude with me, and made me feel like I was a issue. As more background information I use my wheelchair on longer days, one day I felt ok walking and went into the store with no issues the employees. I later went back in my chair, I got my same disrespect from the employees as always. One of the workers can up to me and accused me of faking and asked me why I was using a wheelchair. Also I've been ask to leave after having a hard time moving around tight corners and asking for help. They always are mad when I can't reach the card reader or the desk. I can't help but to be mad, I don't even want to go into this store again, the ableism is unreal, things need to be fix.

I recently visited the Spencer's in parks mall, one of the ladies was extremely rude for no reason. I asked her a question about a product and she ignored me. She let me know I was unwelcomed in the store. I will no longer shop at Spencer's.

Absolutely horrible service went here today with my wife . And we were confronted by there management that if we weren’t buying anything that we had to leave immediately! And we had already picked out a few items and we’re still shopping when the young lady tolled us we had to hurry up and get out of the store because she was trying to go home!!! Very unprofessional and RUDE SERVICE AT THIS LOCATION .

In December of 2020 I was allowed in the store with no problems however I notice that the lady working in the store berated a customer who had asked a question who pull her mask down long enough to asks the same question before pulling the mask up when the lady working started getting very rude and shove the customer out of the store and no one said anything. I went in January of 2021 looking for a shirt when I was approached by a tall lady walking up to me intimidating way who rudely started yelling at me in a hostile tone of voice before she begin screaming at me. She asked me where my damn masked? When I explained that I didn't have one due to my hearing disability and my asthmas it doesn't apply to me however I was wearing a face shield the sign said face covering it doesn't say face shield prohibited. She rudely told me to get out.

In March of 2021 I came in with a hoodie that shows that cover the entire face and was told that I was welcome when I was approached by three female employee and a male employee who formed around me in a circle making me feeling threatened that I would be physically harmed rudely told me to get out of their store in front of customer who were staring completely mortified by what has had happen. Spencer needs a lawsuits against them for harassing hearing impairments. Hearing people need to realized that deaf people have rights as well and we shouldn't be treated horrible, treated like a criminal because of our hearing impairments we didn't asked to be deaf. I left the store in tears and feeling humiliated, hurt, discriminated against by hearing people's. I was treated like a criminal because of my hearing disability. Someone need to be trained to handled customer better and consequently need to be held when their employees become extremely hostile, violence and violate the ADA law. I have the right to be treated fairly equally without being discriminated, harassed in any way. Those employees at McCain Mall need to be fired.

I ordered some things off line. Thinking everything would be shipped normally. Nope after charging be more then what I should have paid for $#*!ting I received half my ordered when I called they told me the store refused the shipment so my ordered would not be shipped and I would have to go to the store and repurchase it. NEVER AGAIN will I order from them. If I wanted to go to the store and repurchase what I've already paid for I would have went to the store in the first place... HIGHLY DISAPPOINTED

Don't purchase from this company. They charged my card two days after I purchased something from their online store. It's not a secure site.

It's been 5 times already where I go into one of the stores and purchase a set of stud earrings. Now this are the ones that look big but still have the regular needle. The minute I'll put them on one half will snap into pieces or the screw needle won't even screw on so if I leave it on eventually it falls off. Honestly don't recommend buying some of their earrings.

I was shipped the wrong item. The number they give *******419 does not work. It just hangs up. I'm pissed off because what I ordered and what I received is a major price difference.

Awesome customer service with items needed a great experience for all your needs. I love this store Spencer's in Macon ga.

God forbid you to ask these people to do their jobs... I needed to return an item that on the receipt clearly states I can return but for some reason, the staff feels personally offended. The first person just outright told me I couldn't return the item but then when I read the receipt went back in to find the other staff member upset and slam the receipt on the counter. I will never shop at any of Spencer's locations ever again. Pretty ballsy move Spencers considering you can order anything from Amazon or find any of your items pretty much anywhere and get treated better.